Connected banking across branches

Core Banking Services connect eligible accounts and branch operations through a centralized banking system. This helps customers request supported services from connected branches, subject to verification and current bank procedures.

Services supported through core banking

• Balance and account enquiries after customer verification.
• Cash deposit and withdrawal for eligible accounts.
• Cheque deposit and collection under applicable clearing rules.
• Transfer between eligible accounts.
• Centralized transaction records and consistent account servicing.

Using any-branch services

Service availability can vary by account type, branch, transaction and system status. Customers should carry required identification and supporting documents and verify the transaction acknowledgement.

Customer safeguards

• Never share passwords, PINs or one-time codes.
• Check account details before authorizing a transaction.
• Review statements and report an unfamiliar transaction promptly.
• Confirm current service limits and charges with the branch.